Bullock Russell Real Estate Services - Rancho Santa Margarita Testimonials

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Diana is an amazing realtor!

She was always there to answer any questions we had. She was very knowledgeable in the local real estate market. She was able to get our home sold in no time at all, and get us into the home we fell in love with. I highly recommend Diana to anyone looking for a great realtor!!


Carin went above and beyond during the process of selling our home.

Her professionalism and dedication to sell our home made the process very smooth and easy. We would highly recommend Carin Dohling to anyone who is selling or buying a home.

Charlie & Linda Noble

Michelle was our Realtor for our new condo we just purchased!

This was out first time looking for a place and was new to the game. Michelle took us to every listing we could think of, yet she brought in her ideas and listings and took care of us from the start. I knew we were in good hands. Michelle answered all of our questions our needs and stuck close to us when the hard decisions had to be made which just showed her dedication to us and meant so much to me because it does get scary and self deterring when you buy your first home. Thinking of all the number crunching and schools, safe areas, best routes to get to work etc.. You have no clue! Michelle is my go to girl and I truly love our new home. It’s the perfect spot and I couldn’t be happier with Michelle it took us about one week maybe two weekends to find our place. I would highly recommend Michelle here at First time. Because she put our needs first. We got the house of my dreams! Thanks again Michelle! Jallil And Ben

Jallil Tanner

After being researching online from NYC to get help in CA we tried several agents.

The experience was the common expected, some were not interested (being in another state) and some just forwarded listings, not really attending our requirements or helping solve our problems. We met Diana in Facebook in a casual way, she commented to a post of questions. I was asking and she explained perfectly what we needed to know. Later, in a more business approach, Diana actually listened and understood our problems. She helped us in this long distance move being caring, communicative and helping in all possible ways. Her advise was always perfect, she negotiated on our behalf and provided us with all the information and virtual tours. After our move, Diana was gentle enough to continue chasing paperwork and even check in on us and gave us a warm welcome and tips on the area. Diana turned a painful experience into something easy. We will certainly purchase our future house with Diana

Jorge & Samantha

Jim is a true professional.

He was in contact with me every step and was most helpful in all phases of finding my new home and going through escrow. You will not find a better agent to help you find your new home.

Paul Mortenson

Jake provided constant support throughout the entire process, and felt like a true ally, and friend.

He went above and beyond looking out for our best interests. All decisions were made with confidence, and he made us feel like a team.

- Amber Fields

Our experience with Jim Holder was fantastic !

!! We inherited a condo which needed a lot of work and was in probate and 2 hours away from where we live. We spent many days in Aliso Viejo doing the updating and Jim stopped by every time we were there seeing how we were doing and if we needed anything. This was even before we signed the listing with him. Jim orchestrated the staging for us which was a huge help since we didn't know anyone in the area. Once we were able to list the property Jim held an open house every weekend Saturday and Sunday. Most agents only hold an open house on Sundays. With Jim's expertise and knowledge of the market the condo sold in about 5 weeks. Highly recommend Jim whether you are a buyer or seller. You will be happy you did, we are!

Tami and Loren Bright

Jim searched many condos in my benefit.

.. Jim did not attempt to push the top end of my price range looking for a higher commission. Jim listened to what I was looking for and not how much I could afford. I viewed many properties that could best meet my needs, even showing properties to help understand the current market to make an educated decision when it was time to purchase. When the right one came along he made the process as easy as possible as well as perfect timing. Jim Holder truly works hard for his clients and not the business.

Kent DeCapp

In November of 2018, I was in a hurry to purchase a home for personal reasons.

I contacted Nancy Babcock, and she immediately met with me to see what my needs were. That very same night she had a list of properties for me to look at. She spent several days with me looking at properties that met my must have list. Nancy was so professional, prompt at returning my calls, answering all my questions, and I was very impressed with her knowledge of the area I was considering. She negotiated with the listing agent on my behalf to get me the best price possible. I had a two week escrow, which meant all the inspections, escrow and title had to be done without any setbacks. Nancy and her team were amazing. I closed in two weeks, as promised. In the future, if I am in need of a realtor, Nancy will be the only one I would work with. I was beyond happy with everything about the difficult process of buying a home, because of Nancy's expertise. Zillow | ★★★★★

01/19/2019 - kelhansen4

We had a very professional and easy experience while working with Jake, he exceeded our expectations and did a wonderful job with handling everything.

patrick mcquitty

Carin did a wonderful job getting our house sold.

We enjoyed working with her and she was always responsive and helpful with any questions we had. She was also very knowledgeable about the entire sales process and made sure we understood what we needed to do every step of the way. We would highly recommend her services!!

Steve & Tina McKeon

Jim is a well spoken, informed, honest and professional Realtor.

As well as an caring and intelligent person. I highly recommend him for his attention to detail and his thoroughness in helping with the transaction. He sold me a condo in March of 2018. He explained all of the details in buying the property. He was a great help with the details of the escrow and home inspection and repairs

Greg and Nicole Doss

Michelle helped me find and buy my first Condo.

I highly recommended Michelle for any seller/buyer real estate needs

Benjamin Brand

Our experience working with Diana Zugel exceeded our expectations!

My husband and I initially met Diana at a local open house and were immediately greeted with her friendly demeanor. We relayed to her that we were in the initial process and opted to work with her due to her genuineness and wealth of knowledge. Being first-time homebuyers, my husband and I had numerous questions about the market as well as the real estate/escrow process, etc. We instantly built a rapport with Diana and felt that she understood exactly what we were looking for within our timeline. She was respectful and acted as our consultant from the beginning of the process through the close of escrow. Diana is efficient and followed up with us via text, email, or a phone call to ensure our questions were answered promptly. She went over and beyond to ensure our experience was seamless. Diana assisted us with buying our dream home and we are grateful to have worked with such a passionate, genuine, knowledgable, and friendly real estate agent. We highly recommend working with Diana as you won't be let down!

The Britts

Diana helped us purchase a house in Orange County just recently after moving from Phoenix.

Through our experience, we can say she is absolutely amazing and the best realtor we ever worked with. Her response was always very prompt. She is knowledgeable about the area, school, neighborhood and the process of buying and selling a house and helped us from the beginning to the end. In the process, my wife fell in love with a house that we saw at an open house. Diana found the city records proving that the house was actually almost 400sq ft smaller than indicated by the seller agent. For the actual sq ft, the house was totally over priced. Thanks to her information, we could walk away from the house and found a much nicer house, fairly priced, in a lovely neighborhood. The house was very popular with at least 6 offers. With her great negotiation skills and advice, we got our offer accepted without going into a bidding war. Throughout the process, she mad e sure that the process went smoothly and followed up with the seller side since they were a bit slow to response. Even in a final walk through, she checked on the work that the termite co claimed they did. We did not see any signs of work. She called up the termite co and asked the person who wrote a report to come onsite immediately. She made the company come back the following day to actually complete the work. This is just an example. So many times in the process, my wife and I felt so glad to have her on our side. She is friendly and not pushy at all yet helps everyone to do their job so that the whole process moves forward. We are so grateful and we have no hesitation to recommend her to anybody. She is a super realtor.

Yoko and Hiro

hank you Jake for finding us our new home!

!! We’ve been through ups and downs; it was almost looking like all hope was lost until you helped. Thanks to you and your hard pressing skills we were able to get what we wanted. The process was quick and efficient. I’d recommend this man any day of the year; he’s honest and straight forward with anyone he’s helping find a home for. He showed us about six plus places and went through each one with us. He cares about his clients and wants them to get a great deal. He gets five stars because I work three jobs and he still managed to get all three of us to see our options in our price budget. This to me means great time management skills. After all time is money and money is time.

Hannah Cohen

My husband met Jake as a colleague a few years ago.

We are honored that he was there for us to help us purchase our first home together. He was always available whenever we needed him, at all hours of the day. At the beginning we did not know which part of Orange County/Inland Empire we wanted to live, so he researched both options. He spent days driving around with us looking at different listings. While we were looking at the listings, he genuinely helped us invision what the houses could look like, and gave us a realistic picture for the future. Jake is very personable, and truly cares about his clients. When we settled on a place, he fought for us to get the price as low as possible. Since we were new to the home buying process, he explained everything to us in terms that we could understand. He was also very patient with our questions. After purchasing the home, he helped us find a contractor to do some work on our place. Clearly, he has gone above and beyond what your average agent usually does! To this day, we still stay in contact with him because he cares about our family. Overall, Jake got the job done and put his heart into his work at the same time! We will definitely be recommending him to people in the future


This is Eric with Chosen Home Inspections.

I have worked with Michelle several times and she is a real pro! She has a genuine heart and concern for her clients and wants the very best for them! Also she has a clear understanding of the process and a professional transparent mindset to move things forward smoothly. It is always a pleasure to serve Michelle and her clients....highly recommended!!

Eric Weeks

Jake went above and beyond to help my wife and I; we absolutely recommend Jake, he was knowledgeable, personal and had our best interest in mind.

He negotiated anything we had issues with.


Diana Zugel did an incredible job selling our property!

She worked well beyond my expectations to get the property ready to go to market, including recommending touch ups, handling curveballs and most amazingly, getting it sold in less than 48 hours!

A. Acey

Jim was a wonderful agent!

As a first time buyer I had many questions and he answered all of them thoroughly and clearly. He took the time to truly explain and outline the process step by step. He was also an extremely diligent and hardworking agent. We spent many days looking at 5-6 properties a day. Jim also used his knowledge as a flooring salesmen to help me inspect and examine each house for imperfections and necessary replacements. Jim also spent much of his free time searching for the ideal house that I outlined. Ultimately the house we found was one that he located during an early morning showcase. I am so grateful to Jim and extremely appreciative for the attention, commitment and education he provided during this process.

Max Hirsch
Reviews on Zillow
Average Rating
"On November 1, 2018 we listed our Coto De Caza CA home. Bullock & Russell represented us in the sale. In our nearly 40 years of marriage we had bought and sold many houses in California, and have worked ... more "
by j doylerph
"Chris was amazing, from first meeting, to follow up after our home was sold. His dedication and commitment to us and selling our home quickly was unparalleled. Chris is professional and made the entire ... more "
by megan

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